Expertise in:
Customer Experience
– Improving customer-centricity, e.g. Customer Excellence tools/frameworks/checklists/audits in Price and Margin Management, Brand Management, Customer Experience Management, Sales Excellence, Offer Range Management
Strategy
– Shaping organizational structure, e.g. Breaking down internal silos to embrace the digital vision
– Preparing systems and processes for security, privacy, and ethics, e.g. Developing strategy & roadmaps
Operations
– Process improvements for operations, e.g. Improving the speed and reliability of processes via measurable KPIs
-Onboarding employees for a dynamic business environment, e.g. Change management techniques to support employees
Products & Services
– Results-driven leadership, e.g. Prioritize projects to improve focus on commercial performance by delivering integrated solutions such as the implementation of SOPs, technology tools, etc.